How To Order

Please read the payment and return policy terms below before placing your order.

After I receive the order form, I will send you an e-mail to work out the details (please check your spam folder, as my replies sometimes end up there). The current wait time on order form banjos is approximately 4-6 months. Extra banjos in the mix are usually a week or two out when I offer them up.

Due to the ever rising prices of getting bronze castings made, butterfly shoes (Feb 2023 update: no longer available from the supplier) and L shoes are an extra charge option ($10 each). The brass ball end shoes and wide base hex shoes are included with the price of any model banjo. All brass hardware is handmade in my Portland, Oregon shop.

Payment Terms

When you place your order for a banjo, I ask for a $200 deposit that is non-refundable.

I ask for a second $800 payment when I get started on your banjo.

The remaining balance is requested upon completion of your banjo.

I am a one-man shop, so completion times can vary.  Some specialty items may take up to a year.

Return Policy

Banjos that are made to order are custom banjos and cannot be returned. Completed banjos purchased from me through the Banjo Hangout can be returned within 2 days of receipt. Please contact me, buyer pays for return shipping plus $70 to cover BHO selling fees.

Shipping

I have successfully shipped over 400 banjos without any damage throughout the globe. I use FedEx for domestic shipping and USPS for international. I have custom shipping boxes made and pad them with non toxic rigid foam insulation and recycled bubble wrap. I encourage customers to hold onto the box for a month after receiving your banjo and to check with any local music stores to see if they want your box before recycling it. For an international shipping quote, please email me the address. I also ship banjos for local people who need a banjo shipped for $180.

Shipping is safest in the Reunion Blues cases that I offer. I don't ship international without a case, shipping without a case in the US is an extra $40.

Warranty

Each banjo has a lifetime warranty for the original owner. The way it works is: if it’s a flaw in my craftsmanship, I pay for shipping and do the repair for free. If something happens to the banjo that isn’t caused by a mistake in craftsmanship (e.g. knocked over, sat on, run over, chewed on, flood damage, dropped out of unlatched case, airline accident, or any number of festival mishaps), the customer pays for shipping and I will do the work for free on minor repairs. On major repairs, I charge a $65/hr shop rate.